Contact Us

We're here to help. Reach us anytime.

We reply within 24 hours

Quick replies 8 AM – 9 PM

Mon–Sat, 9 AM – 6 PM

Our Details

Office Address

Swaadi
Chandigarh, Punjab
India – 160036

Support Hours

Monday – Saturday: 8:00 AM – 9:00 PM IST
Sunday: 9:00 AM – 6:00 PM IST
WhatsApp available extended hours

Business Enquiries: business@swaadi.in

How do I place my first order?

Download the Swaadi app or visit app.swaadi.in, register, browse kitchens near you, and place an order or subscribe to a plan.

What time does tiffin get delivered?

Lunch tiffin is typically delivered between 12:00 PM – 1:30 PM. Dinner is delivered between 7:30 PM – 9:00 PM. Timings may vary by kitchen.

Can I cancel or pause my subscription?

Yes! You can pause for up to 7 days or cancel anytime from the app. Cancellations get a prorated refund to your wallet.

How do I report a food quality issue?

Contact us on WhatsApp or email within 2 hours of delivery with a photo. We will investigate and process a refund if valid.

Is my payment information secure?

Yes. All payments are processed by Razorpay (PCI-DSS compliant). We never store your card details on our servers.