Privacy Policy

1. Introduction

Welcome to Swaadi ("Company", "we", "our", "us"). We operate the website swaadi.in and the Swaadi mobile/web application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully.

2. Information We Collect

2.1 Personal Information

When you register or use our Service, we collect:

• Full name and contact details (email address, phone number)
• Delivery address(es) including street, city, state, and PIN code
• Payment information (processed securely through third-party payment gateways; we do not store card data)
• Order history and subscription details
• Wallet transaction history
• Device information (IP address, browser type, OS) for security and analytics

2.2 Usage Data

We automatically collect information when you interact with our Service, including pages visited, features used, time spent, and referring URLs. This data is used to improve our Service.

2.3 Communications

If you contact us (via email, phone, or WhatsApp), we may retain records of that correspondence to assist you better and resolve any disputes.

3. How We Use Your Information

We use collected information to:

• Process and deliver your tiffin orders and subscriptions
• Manage your account, wallet balance, and transaction history
• Process payments securely through Razorpay and other integrated payment gateways
• Send order confirmations, delivery updates, and support messages via SMS, email, and WhatsApp
• Notify you of subscription renewals, plan changes, or important account updates
• Analyze usage patterns to improve our platform, features, and kitchen partner network
• Prevent fraud, unauthorized access, and ensure platform security
• Comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share it with:

• Kitchen Partners: Your name, delivery address, and order details are shared with the kitchen fulfilling your order for preparation and packaging purposes.
• Delivery Partners: Your name, phone number, and delivery address are shared with our delivery personnel to complete your order.
• Payment Processors: We use Razorpay (and other gateways) to process payments. These services operate under their own privacy policies and PCI-DSS compliant systems.
• Communication Services: WhatsApp Business API (Meta) is used for order notifications and customer support.
• Legal Authorities: If required by law, court order, or to protect our legal rights.

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure databases with access controls, JWT-based authentication with token refresh, bcrypt password hashing, and rate limiting to prevent abuse. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Order and payment records are retained for 7 years as required by Indian accounting and tax laws. You may request deletion of your account and associated data by contacting us at swaadi.dev@gmail.com. Note that some data may be retained to comply with legal obligations.

7. Your Rights

Under applicable Indian law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Request deletion of your personal data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please email us at swaadi.dev@gmail.com.

8. Cookies

Our website uses cookies and similar technologies to enhance user experience, maintain sessions, and analyze traffic. You can control cookie settings through your browser. Disabling cookies may affect some functionality of our Service.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us